Kate Mishchenko
I'm an operations leader with 8+ years building programs, systems and teams in NYC.
01About
I am an operations professional with 8+ years of experience building programs, systems, and teams across healthcare, D2C marketplace, and global supply chain. I turn operational complexity into scalable results.
8+
Years of experience
$120M+
Order volume managed
3,000+
Members scaled
$180K+
Annual savings delivered
02Selected work
Problems taken from messy to measurable.
AI Agent Workflows
Built and deployed five AI agent workflows (Hermes): automated invoice creation, encounter notes from call transcripts, daily screener validation, and an eligibility and schedule-check agent that verifies insurance and borough and gives screeners a prioritized target list. Staff review agent output before anything is submitted.
- Agent workflows
- 5Agent workflows
- Team productivity
- 2×Team productivity
- Saved per invoice
- 10–15 minSaved per invoice
Healthcare Program Infrastructure
Built the operational backbone for a brand-new Social Care Network division — intake workflows, eligibility routing, billing reporting and performance trackers, designed from a blank page and handed to a growing team.
- Members enrolled
- 3,000+Members enrolled
- Zero to scale
- 6 moZero to scale
- Faster onboarding
- 30%Faster onboarding
Payment Infrastructure Redesign
Rebuilt partner payment infrastructure end to end and replaced a fragmented manual disputes process with a structured chatbot flow routed directly to finance.
- Days to settle
- 60 → 10Days to settle
- Saved per week
- 15 hrsSaved per week
- Partner sentiment
- NPS ↑Partner sentiment
LatAm Analytics Dashboard
Consolidated partner performance, revenue attribution and conversion into a single dashboard across three markets — adopted by senior leadership as the basis for quarterly planning.
- Markets tracked
- 3Markets tracked
- Partner engagement
- 25%Partner engagement
- Planning input
- ExecPlanning input
Exception Management System
Replaced reactive order firefighting with a proactive exception-management workflow across key retail accounts, catching discrepancies before they became chargebacks.
- Saved annually
- ~$180KSaved annually
- Fewer discrepancies
- 35/moFewer discrepancies
- Resolution time
- <24 hResolution time
03Credentials
Certificates, awards and education.
See referrals on LinkedInBusiness Analytics
Harvard Business School Online
The Complete SQL Bootcamp
Udemy
Data-Driven Product Management Simulator
GoPractice, Inc
Gold Performance Award
Procter & Gamble · 2021
Silver Performance Award
Procter & Gamble · 2019
M.S., Biotechnology & Bioinformatics
NTUU Kyiv Polytechnic Institute
Contact
Let’s talk.
Whether you have an opportunity to discuss, a question about my experience, or just want to say hello.
Based in New York City· Open to opportunities